Refund policy

 

🔄 Return & Refund Policy – Lootfaat

At Lootfaat, your satisfaction is our priority. If you're not fully satisfied with your purchase, we’re here to help.

📦 Return Eligibility

You can request a return or replacement if:

  • No Returns After Delivery (Except for Damage/Defects/Invalid): Generally, returns are not accepted after delivery.
  • Unboxing Video Required for Damage/Defect Claims: A clear unboxing video is mandatory for any claim of damage or defects.
  • Refunds/Replacements Based on Approval: Refunds or replacements are issued after the issue is confirmed.
  • 48-Hour Reporting Window: Issues like damage or missing items must be reported within 48 hours of delivery.
🚚 Return Shipping Cost
  •  If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost.
  • In all other cases, the customer is responsible for return shipping costs.

⚠️ Non-returnable items:

  • Opened or used products

  • Items marked as “Final Sale” or “Non-returnable”

  • Gift cards or digital products (if applicable)

🔁 How to Request a Return

  1. Email us at info@lootfaat.com or call us at +91-95123 32196

  2. Include your order ID, product details, and reason for return

  3. Our team will respond within 24–48 hours with further instructions

💸 Refund Process

Once your return is approved and received:

  • A refund will be issued to your original payment method within 7 business days

  • If you paid via Cash on Delivery (COD), we’ll request your UPI or bank account details for the refund

📌 Refund timelines may vary depending on your bank or payment provider.

🔄 Replacement Policy

If the product is damaged or incorrect:

  • We will send a free replacement or issue a full refund

  • Return pickup will be arranged at no extra cost to you

❗ Important Notes

  • Lootfaat reserves the right to reject returns that do not meet the criteria above

  • We recommend recording a video while unboxing in case of damage claims

📞 Need Help?

Our support team is here to assist you:

📧 Email: info@lootfaat.com
📞 Phone: +91-95123 32196
🕒 Monday to Saturday, 10:00 AM – 6:00 PM IST