Refund policy
🔄 Return & Refund Policy – Lootfaat
At Lootfaat, your satisfaction is our priority. If you're not fully satisfied with your purchase, we’re here to help.
📦 Return Eligibility
You can request a return or replacement if:
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The product is damaged, defective, or incorrect
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You contact us within 1 days of delivery
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The product is unused, in its original packaging, and with all tags intact
- If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost.
- In all other cases, the customer is responsible for return shipping costs.
⚠️ Non-returnable items:
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Opened or used products
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Items marked as “Final Sale” or “Non-returnable”
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Gift cards or digital products (if applicable)
🔁 How to Request a Return
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Email us at info@lootfaat.com or call us at +91-95123 32196
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Include your order ID, product details, and reason for return
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Our team will respond within 24–48 hours with further instructions
💸 Refund Process
Once your return is approved and received:
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A refund will be issued to your original payment method within 7 business days
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If you paid via Cash on Delivery (COD), we’ll request your UPI or bank account details for the refund
📌 Refund timelines may vary depending on your bank or payment provider.
🔄 Replacement Policy
If the product is damaged or incorrect:
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We will send a free replacement or issue a full refund
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Return pickup will be arranged at no extra cost to you
❗ Important Notes
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Lootfaat reserves the right to reject returns that do not meet the criteria above
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We recommend recording a video while unboxing in case of damage claims
📞 Need Help?
Our support team is here to assist you:
📧 Email: info@lootfaat.com
📞 Phone: +91-95123 32196
🕒 Monday to Saturday, 10:00 AM – 6:00 PM IST